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Phone & virtual numbers1 min read

Answering incoming calls on the web or in the app

Web calling can suit a desk, while the mobile app may suit movement. Check routing and connection status when using the same number.

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Web requirements

Incoming browser calls require an open connected web phone. Permissions, tabs and device sleep affect availability. Closing a side panel may differ from disconnecting the phone; use status information. Manage multiple open devices carefully when deciding where to answer.

Moving to the mobile app

Sign into the same GORIL account and review incoming-call permissions. Verify the app-routing preference is saved on the web. Notifications, connectivity and operating-system conditions affect ringing; continuous availability cannot be guaranteed. Track the answered call and confirm it ends after the conversation.

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Your practical checklist

  • Check the chosen call destination.
  • Confirm account and permissions.
  • Verify the ended state after the call.

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