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No or one-way VoIP audio: the first checks

A connected call does not prove audio reaches both sides correctly. Check permissions, audio devices and network conditions in order.

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Devices and permissions

Confirm microphone access for the browser or app. Bluetooth, speakers and microphones can be selected incorrectly. Check mute state and operating-system permissions separately. Reconnecting a headset or selecting another device may help, but avoid repeatedly starting uncontrolled calls.

Network and records

Weak Wi-Fi, network changes and restrictions can affect audio. Use a stable connection and follow call status. Tell GORIL support the time, reference and whether sound is one-way or absent. Real tests may be billable, so check rates first. Verify ended status after hanging up to detect a session that remains active.

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Your practical checklist

  • Confirm microphone and output device.
  • Check mute and system permissions.
  • Verify ended status after the call.

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