Review policy and status
Check any cancellation charge against confirmation terms. Submitting a request does not prove cancellation; final status and refundable amount need confirmation. Releasing an authorisation differs from refunding completed payment. Bank timing varies, so follow the actual state instead of assuming one deadline.
Provide useful support details
Record the GORIL reference, request date and displayed status. Compare approved amount and payment method while waiting. Keep full card details and banking codes out of support requests. Continue through the existing record with clear information. Consider the old transaction’s conditions and budget impact before making a new reservation.
Your practical checklist
- Verify final cancellation status.
- Check the approved refund amount.
- Store references and dates securely.
Make the next step yours.
Check current availability, features and terms for the service that fits your plans.
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