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eSIM & data1 min read

eSIM installed but no internet: checks before deleting the profile

Completed installation does not prove your phone is using the correct data line. Do not start troubleshooting by deleting the profile; some products limit reinstallation.

GORIL.IO Travel & service guides

Check the basics first

Confirm mobile data is enabled and the travel eSIM is selected as its line. You must be in a covered country with valid time and available data. Enable roaming for that line according to the provider’s instructions. If an APN is specified, enter it exactly; copying an APN from another product may not help.

Check the network, then ask for help

Briefly toggle airplane mode, then manually choose a supported network if needed. Try a more open location when indoor signal is weak. Check the last synchronisation time in your GORIL account. When contacting support, provide country, device model and the error message. Keep QR codes and activation details out of publicly shared screenshots.

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Your practical checklist

  • Confirm the data line, roaming and coverage.
  • Use only this product’s APN and networks.
  • Confirm reinstallation rights before deleting.

Make the next step yours.

Check current availability, features and terms for the service that fits your plans.

Published by GORIL.IO. Product features, prices and availability depend on the current offer.

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